No Upcoming Event

Support Phone: (+254) 0795 012 568

P.O Box 30016 - 00100, G.P.O Nairobi
6th Floor, Landmark Plaza, Off Argwings Kodhek Road, Upperhill,
Nairobi, KE.

Support Email: support@ncikenya.or.ke

Our Escalation Matrix

ESCALATION PROCESS

CONTACTS

RESPONSE

1.

Complaint Resolution Lead Officer

0795012568 – Cecylia Tinega: Office Admin

Ruth Muia: RPC Committee Chair

Dr Alfred Karagu: CEO NCI-K

NCI-K Board Chair

1st Line Support

2nd Line Support

3rd Line Support

4th Line Support

2.

Call to 1st Line Support

Contacts as above

Response-Immediately

Within 1 minute

3.

Visit NCI-K Office

Contacts as above

Within 10 minutes

4.

Email

ceonci-k@ncikenya.or.ke

Response-Within

3 days

5.

Filling of complaints & compliments feedback form

NCI-K Reception/Admin desk(1st Line Support)

Response within 7 days where contact are available and\ or address by complaint Resolution Committee.

6.

Social Media/website

1st Line Support)

Address by Complaint Resolution Committee

As the country’s lead institution for cancer prevention and control, NCI-Kenya advises the Cabinet Secretary for Health, on policy matters relating to the prevention, treatment and control of cancer. This is through a systematic analysis of all cancer prevention and control activities undertaken by various stakeholders to determine the gaps and make recommendations on the investment priorities for the country.

Talk To Us

Our Contacts

6th Floor, Landmark Plaza, Off Argwings Kodhek Road, Upperhill, Nairobi, KE

P.O. Box 30016 - 00100, G.P.O Nairobi

(+254) 0795 012 568

support@ncikenya.or.ke