Ref. No |
THE SERVICES WE OFFER |
OUR EXPECTIONS OF YOU AS A CLIENT |
RESPONSE DURATION |
COST |
1. |
Customer Care Management of enquiries, compliments and complaints |
Visit |
Within 10 minutes of physical visit |
Free |
Telephone calls |
Within one minute of phone ringing |
|||
E -mail |
Acknowledged within 3 days |
|||
Filing complaint/ compliment |
Within 3 working days. The duration may be prolong depending on the scope of investigation required |
|||
2. |
Stakeholder Coordination Providing access to information on stakeholders, partnership and collaboration |
ü Communication through formal channels |
Acknowledgement within 7 days |
Free |
3. |
Technical Support ü Document development and/or review (policies, strategies, guidelines) ü Workplace programmes ü Capacity building |
ü Official request letter ü Provision of relevant information ü Availability of resources ü Logistical support |
Acknowledgement within 7 days |
Free |
4. |
Monitoring and evaluation support to programmes and projects |
ü Timely submission of Reports ü Availability of resources ü Logistical support |
On need basis |
Free |
5. |
Cancer-related public information |
· Physical visits · Access to our digital platforms · Provide feedback |
Acknowledge within 3 day and two weeks for respond. The duration may be extended depending on the requested. |
Free |
6. |
Provision of Cancer monitoring and research information |
· Application for data access · Provide feedback |
Acknowledge within 7 days |
Free |
7. |
Management of Cancer registry |
Prompt Notification for surveillance |
Within 60 days |
Free |
8. |
Regulation · Accreditation of institutions/organizations · Designation and licensing of institutions/organizations |
· Application for designation · Submission of appropriate documents |
Within 24 hours |
KES 5,000 Applicable charges for inspection and licensing |
9. |
Community awareness activities · Cancer campaign activities |
· Formal partnership request · Detailed activity plan · Logistical support |
Acknowledge within 24 hours |
Free |
10. |
Coordinate research |
· Request for Information · Request for partnership · Submission of research findings |
· Acknowledge within 24 hours |
Free |
11. |
Human Resource Opportunities · Internship and Attachments · Staff recruitment |
· Filled Application Form · Application letter and supporting documents |
Within 14 days of advertisement date Position to be filled within 6 months of advertisement |
Free |
12. |
Procurement of goods and services |
· Request for pre-qualification · Submission of quotations/tender documents · |
· Annually · Within 14 days of close of tendering period |
As provided for in the Public Procurement and Disposal Act 2015 |
13. |
Payments to suppliers of goods and services |
· Evidence of delivery of goods and services · User Acceptance reports · Submission of invoices and other relevant documents |
Payment within 30 days |
As provided for in the Public Procurement and Disposal Act 2015 |
The NCI-K is committed to excellence and respect in service delivery in line with our core values and Constitution of Kenya, 2010. Any non-conformity to these standards should be reported to: |
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Chief Executive Officer National Cancer Institute of Kenya Landmark Plaza 6th Floor, P O Box 30016 00100 Nairobi, KENYA Telephone: +254 795012568, +254 717389120 Email: ncikenya@gmail.com Website: www.ncikenya.or.ke Twitter: @NCIKenya |
The Commission Secretary Commission of Administrative Justice WEST END TOWERS, 2nd Floor, Waiyaki way -Westlands P.O. Box 20414-00200 Nairobi, KENYA. Tel: +254020, 2270000, 2303000, 2603765, 2441211, 8030666. TOLL FREE LINE 00800-221349/ SMS Short code (SafaricomSubscribers)15700 Email info@ombudsman.go.ke (for general inquiries) and complain@ombudsman.go.keWeb: www.ombudsman.go.ke |
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