Improving Cancer Outcomes: Innovations, Opportunities & Strategies in the Care Continuum Call for Abstracts Please submit your abstracts via www.kesho-kenya.org, Deadline for submissions is the 30th July 2022 Subthemes Research informing Policy and Practice Training, Education and Mentorship Improving access to Cancer Care Advancements in Nursing, Pediatric, Radiation, Medical and Surgical Oncology Survivorship and Palliative Care Innovations in Technology and Precision Medicine Pre-conference workshops Radiation Contouring and Planning workshop Multidisciplinary colorectal surgery workshop

Our Service Charter

Ref.

No

THE SERVICES WE OFFER

OUR EXPECTIONS OF

YOU AS A CLIENT

RESPONSE DURATION

COST

1.

Customer Care

Management of enquiries, compliments and complaints

Visit

Within 10 minutes of physical visit

Free

Telephone calls

Within one minute of phone ringing

E -mail

Acknowledged within 3 days

Filing complaint/ compliment

Within 3 working days. The duration may be prolong depending on the scope of investigation required

2.

Stakeholder Coordination

Providing access to information on stakeholders, partnership and collaboration

ü Communication through formal channels

Acknowledgement within 7 days

Free

3.

Technical Support

ü Document development and/or review (policies, strategies, guidelines)

ü Workplace programmes

ü Capacity building

ü Official request letter

ü Provision of relevant information

ü Availability of resources

ü Logistical support

Acknowledgement within 7 days

Free

4.

Monitoring and evaluation support to programmes and projects

ü Timely submission of Reports

ü Availability of resources

ü Logistical support

On need basis

Free

5.

Cancer-related public information

· Physical visits

· Access to our digital platforms

· Provide feedback

Acknowledge within 3 day and two weeks for respond. The duration may be extended depending on the requested.

Free

6.

Provision of Cancer monitoring and research information

· Application for data access

· Provide feedback

Acknowledge within 7 days

Free

7.

Management of Cancer registry

Prompt Notification for surveillance

Within 60 days

Free

8.

Regulation

· Accreditation of institutions/organizations

· Designation and licensing of institutions/organizations

· Application for designation

· Submission of appropriate documents

Within 24 hours

KES 5,000

Applicable charges for inspection and licensing

9.

Community awareness activities

· Cancer campaign activities

· Formal partnership request

· Detailed activity plan

· Logistical support

Acknowledge within 24 hours

Free

10.

Coordinate research

· Request for Information

· Request for partnership

· Submission of research findings

· Acknowledge within 24 hours

Free

11.

Human Resource Opportunities

· Internship and Attachments

· Staff recruitment

· Filled Application Form

· Application letter and supporting documents

Within 14 days of advertisement date

Position to be filled within 6 months of advertisement

Free

12.

Procurement of goods and services

· Request for pre-qualification

· Submission of quotations/tender documents

·

· Annually

· Within 14 days of close of tendering period

As provided for in the Public Procurement and Disposal Act 2015

13.

Payments to suppliers of goods and services

· Evidence of delivery of goods and services

· User Acceptance reports

· Submission of invoices and other relevant documents

Payment within 30 days

As provided for in the Public Procurement and Disposal Act 2015

The NCI-K is committed to excellence and respect in service delivery in line with our core values and Constitution of Kenya, 2010. Any non-conformity to these standards should be reported to:

Chief Executive Officer

National Cancer Institute of Kenya

Landmark Plaza 6th Floor,

P O Box 30016 00100 Nairobi, KENYA

Telephone: +254 795012568, +254 717389120

Email: ncikenya@gmail.com Website: www.ncikenya.or.ke

Twitter: @NCIKenya

The Commission Secretary

Commission of Administrative Justice

WEST END TOWERS, 2nd Floor, Waiyaki way -Westlands

P.O. Box 20414-00200 Nairobi, KENYA.

Tel: +254020, 2270000, 2303000, 2603765, 2441211, 8030666.

TOLL FREE LINE 00800-221349/ SMS Short code (SafaricomSubscribers)15700

Email info@ombudsman.go.ke (for general inquiries) and complain@ombudsman.go.keWeb: www.ombudsman.go.ke

As the country’s lead institution for cancer prevention and control, NCI-Kenya advises the Cabinet Secretary for Health, on policy matters relating to the prevention, treatment and control of cancer. This is through a systematic analysis of all cancer prevention and control activities undertaken by various stakeholders to determine the gaps and make recommendations on the investment priorities for the country.

Talk To Us

Our Contacts

6th Floor, Landmark Plaza, Off Argwings Kodhek Road, Upperhill, Nairobi, KE

P.O. Box 30016 - 00100, G.P.O Nairobi

(+254) 0795 012 568

support@ncikenya.or.ke